Rückgabe- und Erstattungspolitik
Return & Refund Policy
Last updated: April 8, 2026
Welcome to the Eurostylehaus return and refund policy . Our range includes clothing and shoes such as blouses, blazers, skirts, and shoes. We want you to be completely satisfied with your purchase. This policy governs returns and refunds for customers in Austria .
Summary
- You have the right to cancel your order within 30 days of receiving the goods.
- To initiate a return, please contact us at support@eurostylehaus.com or by phone at +43316494055 .
- The return address is: Forstauer Str. 2b, 5550 Radstadt, Salzburg, Austria (see below).
- The customer bears the costs of the return shipment , unless the goods are damaged or defective upon delivery.
- Refunds will be processed within 5 working days of receiving and inspecting the return.
Right of withdrawal and return
Pursuant to Sections 11 et seq. of the Distance and Off-Premises Sales Act (FAGG) and Sections 312g, 355 et seq. of the German Civil Code (BGB) (applicable mutatis mutandis) , you as a consumer have the right to withdraw from the contract within 30 days from the day on which you or a third party named by you have taken possession of the goods, without giving any reason.
To exercise your right of withdrawal, please send a clear statement (e.g. by email) to support@eurostylehaus.com . You can use the statutory model withdrawal form for this purpose (not mandatory).
You will receive further instructions after your return has been confirmed. Please do not return any items without contacting us first.
Return policy for clothing
In order for your return to be accepted, the following conditions must be met:
- The items must be unworn, unwashed and undamaged .
- All original labels and tags must still be attached.
- The goods must not have any stains, odors (e.g. perfume, smoke), animal hair, traces of make-up or other signs of use.
- Returns should ideally be made in the original packaging .
According to § 15 para. 3 FAGG, any loss in value of the goods resulting from handling beyond what is necessary to ascertain their nature, characteristics and functioning may be deducted from the refund amount.
Return policy for shoes
The following additional conditions apply to shoes:
- Shoes must be returned unworn and in perfect condition — the soles must show no signs of wear.
- Shoes must be returned in their original box . A damaged or missing shoe box may be considered a loss in value.
- Shoes that have obviously been worn (e.g., wear and tear on the sole, scratches, dirt) are not returnable unless they are defective.
Exclusion of the right of withdrawal
The right of withdrawal does not apply in accordance with § 18 FAGG in the following cases:
- Goods that are manufactured according to customer specifications or are clearly tailored to personal needs.
- Goods that cannot be returned for hygienic reasons if their seal has been removed after delivery (e.g. underwear, tights).
Return in 4 steps
- Please contact us at support@eurostylehaus.com with your order number and the reason for the return.
- Please wait for our confirmation and return instructions via email.
- Pack the item carefully — preferably in its original packaging.
- Please send the package to the return address below and provide us with the tracking number.
Return address
After your return has been confirmed, please send your package to:
Eurostylehaus Forstauer Str. 2b 5550 Radstadt Salzburg, Austria
⚠️ Please do not return any items without prior authorization. Unauthorized returns cannot be processed.
Eurostylehaus wird von Worldwide Apparel Group LLC betrieben, einem in den Vereinigten Staaten registrierten Unternehmen (2106 House Avenue, Suite 614, Cheyenne, Wyoming 82001, Vereinigte Staaten). Zur Vereinfachung des Rückgabeprozesses für unsere Kunden in Deutschland erfolgen alle Rücksendungen an unsere deutsche Adresse: Betgasse 5, 63739 Aschaffenburg, Bayern, Deutschland.
Return shipping costs and responsibility
Unless there is a defect or error on our part, the customer bears the direct costs of the return shipment.
Return shipping costs within Austria vary depending on the provider and package weight. For guidance:
| Provider | Estimated costs |
|---|---|
| Austrian Post (Parcel S) | ~€4,00 – €5,50 |
| DPD Austria | ~€5,50 – €7,99 |
| DHL Austria | ~€5,99 – €8,99 |
| GLS Austria | ~€5,99 – €8,49 |
We strongly recommend choosing insured shipping with tracking . We accept no liability for loss or damage during return shipping. The risk of loss remains with the customer until the return has been received and confirmed by us.
Damaged or defective items
If your item arrived damaged or defective, please contact us within 7 days of delivery at support@eurostylehaus.com and send us:
- Your order number
- A description of the problem
- Photos of the item and packaging
In this case, we will cover the return shipping costs and offer you a replacement or a full refund, as you prefer.
Refunds
After receiving and inspecting the returned goods, we will refund the purchase price within 5 working days in accordance with Section 16 of the Austrian Distance Selling Act (FAGG) . The refund will be issued via the same payment method you used for the original transaction, unless otherwise agreed.
Please note that the processing time of your bank or payment service provider may vary and is beyond our control.
If you have not received a refund within 5 working days of our confirmation of receipt, please contact support@eurostylehaus.com .
Statutory warranty
The statutory warranty rights apply in accordance with Sections 922 et seq. of the Austrian Civil Code (ABGB) and the Consumer Sales Directive (EU 2019/771) . In the event of defects, consumers are entitled to repair or replacement. If repair or replacement fails, consumers may, within the framework of the statutory provisions, demand a price reduction or terminate the contract. The statutory warranty period is two years from the date of delivery of the goods.
Alternative Dispute Resolution (ADR)
In case of disputes arising from online purchase contracts, you can contact the consumer arbitration board (Internet Ombudsman) :
- Internet Ombudsman: https://www.ombudsmann.at
- Austrian Federal Chamber of Labour – Consumer Advice: https://www.arbeiterkammer.at
Eurostylehaus is generally willing to participate in an out-of-court settlement procedure.
Misdelivered or undeliverable packages
If a package is returned to us due to an incorrect or incomplete address, refusal of acceptance or failure to collect it, we reserve the right to deduct the resulting return and reshipping costs from the refund amount.
Address changes
If you wish to change your delivery address after placing your order, please contact us as soon as possible at support@eurostylehaus.com or +43316494055 . Changes cannot be guaranteed after the order has been shipped.
Customer service
For questions regarding your return or order, please contact:
Email: support@eurostylehaus.com
Phone: +43316494055
Monday – Friday: 8:00 AM – 6:00 PM (CEST GMT+2)
Saturday – Sunday: 8:00 AM – 4:00 PM (CEST GMT+2)
Contact information
Shop Name: Eurostylehaus
Operator: Worldwide Apparel Group LLC
EIN: 41-4779080
Registered Address: 2106 House Avenue, Suite 614, Cheyenne, Wyoming 82001, United States
Return Address: Forstauer Str. 2b, 5550 Radstadt, Salzburg, Austria
Email: support@eurostylehaus.com
Phone: +43316494055
Related guidelines
Shipping Policy | Privacy Policy | Terms and Conditions | Payment Policy